6. Contract management
Contract management is concerned with the continuous review and management of the contractual terms and / or service level agreement secured through the procurement process to ensure the outcomes agreed are actually delivered by suppliers or partners.
Managing the contracts and relationships is imperative to ensure that:
- the strategic priorities agreed at the outset are delivered in a cost effective and timely manner
- non-compliance or variation is identified early for escalation and resolution
- risks and costs are managed
- reviews are undertaken and lessons learnt inform the commissioning and procurement process to ensure continuous improvement
| Outcome | Actions | Priority |
|---|---|---|
| CM Guidance and toolkit | Guidance and toolkit in place, however South West Procurement Board (SWPB) working on regional guidance and toolkit | Medium |
| Senior leadership adoption of CM guidance and toolkit | Medium | |
| Roll out of CM guidance and toolkit across the organisation | Medium | |
| Contract management training for all key staff responsible for CM | Consider requirement of each organisation and where applicable provide/arrange contract management training for key stakeholders | Medium |
| Performance indicators and measures included in all tenders. | Provide guidance and examples in procurement guidance and/or specification template | Low |
| Establish methodology for reporting on strategic/ key contracts where appropriate and include in toolkit | Incorporated in toolkit | Low |