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Allocations and payments

Direct payments to residents

We have used Housing Benefit and Council Tax records to identify pensionable age households who are not in receipt of Pension Credit, Pension Savings or other winter fuel passported benefit, on a low income as they are in receipt of either Housing Benefit or Council Tax Support, who are likely to face the financial hardship this winter.

Households that are identified as being born before September 1944 (aged 80 and over) will be offered a £300 award.

Households that are identified on our records of pensionable age and born after September 1944 will be offered a £200 award.

From 4 November 2024 all eligible customers will receive a letter which will confirm details of the scheme. A letter with the voucher will follow and contain instructions on how to cash the voucher at the Post office. 

The voucher must be redeemed within one month of issue. If you have not received your voucher by 30 November 2024 and you received the first letter from us, please contact us as soon as possible.

Any unclaimed vouchers will be refunded to us and we will reallocate that funding.

Other allocation of funding

Community and Voluntary Sector - We recognise the support carers provide to family members and spouses and without them, there would be far higher demand on social care services. We felt it was important to ensure they were not unduly under financial pressures this winter and have therefore allocated the Community & Voluntary Sector £40,000 to distribute to carers, the elderly and disabled persons. They will be assessed cases individually to assess what level of support is needed based on their income, other cost of living support received (if any) savings and current situation.

When this content has been updated

Last updated 11 June 2025