Order a new bin, box, sack or caddy

You can request a new bin, recycling box, paper recycling sack or food waste container if yours is lost or damaged. 

Damaged bins

If your wheeled bin is damaged we will repair it or supply a replacement if needed. 

Time scales

We aim to deliver replacement containers within 10 working days.

• Recycling containers are usually delivered by your recycling crew, but sometimes we'll send them another way.
• Wheeled bins are delivered by a separate crew.

Garden waste bins

If we replace your garden waste bin, we will post you a replacement permit.

Black bins

We only collect one black bin per house.

• If you have extra waste you can pay for additional waste sacks. 
• Additional bins may be approved in exceptional circumstances. Your second bin will have a yellow lid.

Please do not use this form to request a second black bin.

Lost bins

Before you report your bin as lost, double check in case your neighbours have taken yours in error.

If your bin shows up after you have reported it as lost, please contact us to let us know.

Additional recycling boxes

You can order additional recycling containers if you need them. 

Clear sacks

If you have your black bin waste collected in clear sacks. You can use this form to order a new roll of sacks.

Labelling bins

We recommend putting your house name or number on your new bins and boxes as soon as you receive them. This will help stop your neighbours taking yours by mistake. 

We only replace lost or broken bins.  If you request a new bin and we find a usable bin at your property it won't be replaced.